Colleen G.

Lisa F.
November 16, 2015
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Colleen G.

I LOVE this place!

When I started our bathroom renovations, I thought I’d save money by buying online.  It sucked.  The sink and lighting I’d chosen based on photos were wrong–returning them cost me a couple hundred.  I waited two weeks for the online bathtub to arrive, only to discover it was cracked when it showed up.

So I go to Monique’s.  Where I discover prices that met or beat what I’d been paying online, plus I could get a replacement tub the next day, and delivery charges were $40 rather than $155.  The delivery guys were fantastic–calling ahead to give me an exact time and then meeting it.  They were fastidious in checking the condition of the tub’s finish before allowing me to sign off on it.

Like other customers, I discovered no offer of immediate help in the store, but it worked for me, since I didn’t want to be bothered while I wandered around and fussed with various items, like the shower-heads they have mounted in a shower stall.  When ready, I was promptly helped by Pat, the store’s manager.  I got detailed info, recommendations when I asked, and explanations of the workings of different products.   From then on much of our correspondence was via email.   It was absolutely great!

I wished I’d found them at the start of my renovations rather than mid-way through.  It would have saved me a lot of money and a lot of grief.

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