I too found this place after searching endlessly at Home Depot and Lowe’s for bathroom items. My first time here I will admit was confused as to how to get someone to help. Should I wait behind other waiting customers, raise my hand, shout, institute a new queuing system for them? Just wait by the counter area before it turns into a free for all and seek eye contact. They are pretty busy on Saturdays, weekdays/nights are better.
The staff here are all knowledgeable of the products and can offer recommendations and assistance with products and even some design suggestions. I have worked with 3 of them, Chris, Jim and Vinnie and all are very helpful